# Known Problems ## Hardware/HWID Missing Go to and create hwid reset request here #### Antivirus Some antivirus vendors perform very intensive real-time monitoring/sandboxing that can interfere with the client. You don\`t need to disable Windows Defender. Whitelisting may not work. Make sure the antivirus is closed and its drivers are unloaded. You can re-open them after loading the cheat. * [Disable SmartScreen](https://www.maketecheasier.com/disable-smartscreen-filter-windows10/) * [Disable Windows Defender](https://www.windowscentral.com/how-permanently-disable-windows-defender-antivirus-windows-10) * [Disable the built-in firewall](https://www.linksys.com/us/support-article?articleNum=143654) * Disable / remove anti-virus #### Anti-cheat Some anti-cheat drivers (particularly BattlEye) protect game/Steam processes which can lead to problems. #### Overlays / third-party tools Any program that interferes with the game rendering can cause issues. Known incompatible software: Fraps, SweetFX, Discord overlay, NZXT CAM #### "A debugger has been found running in your system." Some anti-virus vendors run programs in a virtual machine. If you aren\`t using an anti-virus, then make sure Hyper-V is disabled. Known incompatible vendors: HitmanPro.Alert #### Client not opening? If nothing happens when you open the client, then try enabling UAC and restarting Steam. Set it to its default setting, which is one notch from the top. #### Menu not displaying or flickering Make sure the Steam overlay is enabled. Check it is enabled in both of these places: * Steam > Settings/Preferences > In-game tab. Check the box next to Enable the Steam Overlay while in-game. * Right-click CS:GO in your Library > Select Properties > Under the General tab, check the box next to Enable the Steam Overlay while in-game. #### Client closing right after you open it Install the game that your subscription is for. Also Windows 10.0.16299 or newer is required. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.bnfc.cc/cs2-software/memesense.gg/known-problems.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.